In our fast-growing technological world, people have increasingly less time to engage in house chores as a part of their activity. On the contrary, it has been perpetually hard in some cases to find enough time to attain household chores at least once in a while. This has contributed to developing many on-demand services available online, and a Laundry App is one of those. It helps us make our day-to-day life a lot easier and hassle-free!
Not just drying and cleaning services but a range of different service platforms have been digitalized to cater to the needs of the society that we live in today. However, considering clothing materials to be of everyday usage, the importance of laundry services can be stated to be already relatively high.
- The first and foremost thing that has catalytically worked for the growth of laundry services is the time-saving nature. Users do not have to spend at least an hour washing clothes and then drying them. This can be looked carefully looked after by the laundry services.
- A Laundry App is an online service platform that is also easier to access. The customer can simply log in to the app and book a service by browsing through the options available over the platform.
- The laundry shop owner also gets the opportunity to have an online presence. Customers can easily find them using the app, and their overall visibility increases.
- Often customers have the power to schedule the pick-up and delivery. They can customize orders according to their preference, like the cleanser used for washing the clothes.
- The application can be considered a bridge between customers, launderers, and laundry shops.
- Using such an application lets users locate the nearest laundry shop or launderer.
In other words, a Laundry App has saved people the time to spend on other chores. While our busy, urban lives have often prevented us from attaining these household chores. However, we can still agree on the importance of getting the laundry or other tasks done.
Essential Laundry App Features
These features mainly cater to the three types of participants using the platform. They are the customer, launderer, or laundry shop owner and its admin.
Admin Panel Features For A Laundry App
The admin of the Laundry App has all the responsibilities of managing the whole platform. Like any other admin, they look after all the participants, their activities on the platform, and the financial transactions over the platform. The following features are an integral part of an admin’s functionality.
Admin Log-In
The admin has to log into their account to access all the features and functions. The admin log-in is quite similar and easy, like other panel members. This is for identification and account safety purposes, so nobody else can access the admin’s account.
God’s Eye View
The God’s Eye View feature of a Laundry App typically stands for the geo-tracking option. For instance, this feature is allotted to other panels, like the customer’s app. This tracking is specifically towards the launderer on their way to the service location.
Bird’s Eye View
As said before, the admin can track the activities over the platform. Bird’s Eye View feature has been made literal, allowing admins to use advanced analytics to track the number of bookings, requests to even the commission earned by launderers and laundry shops operating under their wing.
Heat View
A Laundry App should also consider including a Heat View feature that allows admins to view exactly the page their customers are looking for a launderer in real-time. This way, they can direct them to the destination that the app wants them to look at.
Analytical Reports
As part of the admin’s job, stats and reports are crucial to the app growth’s longevity and consistency. Naturally, these algorithms are important for the admin’s panel development. Other than that, the admin can track the areas of concern through advanced analytical reports. This way, the admin can derive clear-cut planning for the business.
Billing Management
For developing a Laundry App admin panel, you will have to include a billing management option. The admin looks at the entire financial scene. They can also appoint the accounts team with restricted access to manage and sot out financial details.
Service History Viewing
The admin panel service history consists of all the records of service providers and their services. The service provider themselves have individual service history features. However, the admin can view all the service history of any service provider. This way, the admin can keep track of the platform operations and have an authentic report.
Launderer Range
A Laundry App works within a specific range. This range is determined by the admin and implemented on specific launderers. This way, customers, after placing a request, get connected to the launderer who are within the said range after placing a request.
User Panel Features For A Laundry App
The user or the customer’s app consists of features suitable for booking a service request and getting it delivered to their doorstep. The very purpose of such features is to enhance the customer experience in any way possible.
Customer Profile
A Laundry App allows every user a personal profile. After registration, the customer also gets a profile, and sign-up procedures are concluded. This profile stores all the records and information that is relevant to customers. Other than that, with the saved data, the app can send recommendations to customers that are valuable to them.
OTP Verification
One-time password verification is one of the current methods that has been quite useful in the case of digital account registration and sign-up procedures. The OTP is usually sent to the user on their phone number through an SMS or an email to their account. This password must be included during the sign-up procedure to complete the method successfully.
Search By Category
When building a Laundry App, the developers most certainly includes a list of categories that users will access during browsing services. In this way, the customer can simply use the category option to search for services instead of using the search bar to do so.
Book/Cancel Appointments
To book a service using the platform, the most basic function cannot be missed out on under any circumstances. Apart from booking, customers should also be permitted to cancel the appointment. This cancellation process must be applied within a certain time limit and requires a reasonable cause to be presented. In some cases, the platform charges something for the cancellation.
Scheduled Appointment
A Laundry App must provide the customer with the opportunity to schedule appointments. By scheduling appointments, the customers can wait for the launderer to reach the service location at a stipulated time. This prevents the chance of any miscommunication on the customer’s part, at least.
Push Notifications
Push notifications are sent to customers on every other occasion. Especially when a request gets approved or declined, a launderer heading out on their destination, every other detail is sent to the customer through push notifications. Other than that, offers, discounts, and promos are also sent by admins to customers through these alters.
Geolocation Tracking
The Laundry App has a map and GPS tracking facilities enabled within the app functionality. The customer can use the geolocation tracking feature to track launderers on their way to the service location.
Stripe Payment Gateway
Along with multi-payment gateway, stripe payment gateway integration is another critical factor to consider. The Stripe payment gateway offers security and robust functionality, so the customers can safely use their account and card information to make payments without worrying about theft.
Bill Estimation
The Laundry App must also contain an algorithm for providing an estimated report of the total billing amount to the customer before the booking. The customer can decide whether to avail the services considering the bill amount or look for other options if it doesn’t fit their budget.
Referral Bonus
Customers can share the app referral code with their peers. The app acknowledges that this could be done using social media handles or other options. On successful usage of the referral codes, the users are rewarded with some sort of bonus which will be useful, possibly in their next booking.
Email Notifications
Email is one fruitful option out of many sending alerts and updates to customers. While SMS and push notifications prompt immediate action from the customer. The email notification could be used for the long-term process. Any update or offer that the user misses out on over the Laundry App platform can be constituted for or notify the customer on time using email as the communication medium.
Order History
The customer should also be given access to their personal order history. Any request placed, canceled, or declined should be recorded chronologically or understandably to the customer.
Ratings & Reviews
After receiving the service, the customer is often asked to rate and review the services. This is to ensure the services received by the customer were satisfying to them or not. The platform can take note of the customer pain points and start working on improving those issues.
Customer Service
Whether it is a Laundry App or any other service-providing app platform, the customer should be allowed a customer support panel that listens to their queries and problems. This is the best way for an app platform to ensure customer loyalty.
Provider Panel Features For A Laundry App
Lastly, the providers or the launderers are the last piece of the puzzle that serves the demand. Like the other two, the provider’s panel consists of important features for launderers.
Verifying Launderer
A Laundry App has verified launderers before entering the platform. However, the verification process is a bit complex and is carefully scrutinized by the admin. This is to ensure the service quality of the platform.
Launderer Profile
With the successful verification, the launderer will be allotted a personal profile, the same as the customer. This profile consists of the launderer’s basic details, edited if required. And a public version of it will be up for viewing for customers over the app platform.
Launderer Dashboard
The admin panel dashboard is a common phenomenon. However, a launderer dashboard is only riding on the hype. This dashboard is a smart controller, that allows the launderer to accept or reject requests, check commissions, and mark their availability, everything under one roof.
Availability Toggle
Without the dashboard, the app should still include the availability toggle feature, which allows a launderer to mark themselves as available for service. This will let the Laundry App send requests to the launderer. While marking oneself unavailable, the admin not to feature that launderer among the search results for the time being.
Accept/Reject Request
Similarly, the app should also have a separate feature for accepting or rejecting a service request. The launderer holds a choice, and the rest of the activities start falling right into place on accepting the request.
Geolocation Tracking
The launderer’s app also has the geolocation tracking feature. In this case, the launderer uses the feature to track the service location. The app provides optimized routes to the launderer to easily reach the destination.
Commission Tracking
It is their basic right to access the full commission’s report as the service provider. Unlike the admin, this commission tracking feature is limited to an individual’s commission reports.
Merits Of A Laundry App
The development of a Laundry App has many benefits for all parties involved. At the same time, the basic purpose of such a service-providing app is to bridge the gap between customers and providers, mostly within their very own locality. Hence, there can be no denying that these dryers and cleaners services have much importance, and the following are a few examples of that.
Delivery Convenience
The most influential factor about a service-providing application is that it delivers the service to the customer’s doorstep. The customer does not have to leave their houses and can book an appointment at their convenience. This customer convenience quotient has been pushed a bit further with the scheduled booking feature.
Route Optimization
The route optimization feature on the provider’s app allows the launderer to reach the said location using the most feasible route. The app uses geolocation to provide the best routing option.
Service Update
A Laundry App can provide timely service updates to all its participants seamlessly. The service update allows every party to stay alert of the developing situation.
Order Tracking
Using such a platform, customers can track their requests. Geolocation tracking has several benefits in such an application, and all parties have been provided with some part of it for a better experience over the platform.
Easy Payment
It also consists of an easy and secure payment procedure. If the customer finds it difficult to payment process, they will look for other options. And easy payment options also ensure that the customer can pay for the services without hassle.
Conclusion
Today, a large part of the app-building depends on the features assembled during the process. Every feature has a cost to it, and companies have to pay out of their pockets to get the features that they need the most. A Laundry App development must consider everything from budget to marketing before diving into business.