Online food delivery services are one of the most successful business streams in today’s time. Compared to regular restaurants, dine-outs, or takeaways, online food services are making a lot more profit. And this trend has also stood the test of time during the peak of the global Coronavirus pandemic. This phenomenon has shifted many food businesses to go online or partner with UberEats Clone – Culina X for a better outcome.
Now we all know somewhat about Uber and its range of services. Majorly reputed for on-demand taxicab services, UberEats is only the food delivery version among its different genres of services. Like other food delivery apps, UberEats also partners with restaurants and different local food business chains and delivers orders to the customer’s doorstep.
UberEats Clone – Culina X also follows the same footprint. There are many competitors and many options for an average customer to choose from the massive list of online food delivery services. Thus, developing a platform like UberEats must have its robust functionality, smooth operations, and top-notch service to top it all off.
How Does An UberEats Clone – Culina X Operates?
Compared to other popular names in the online foodservice industry, UberEats arrived a bit late after Uber had made a significant name for itself in the transport industry. In order to understand how a platform like UberEats Clone – Culina X operates its services and coordinates among its players, let us dive a little deep.
In a typical online food delivery service application, there are four participants. The admin who controls the entire system of things; the restaurant and food business owners who provide for the food delivery demands; the drivers or delivery partners who pick up the order from the stations and deliver them to the said address; and lastly, the customers, who simply place the order and pays for the services. Let us have a look at the separation operations of different participants on such a platform.
User
- Users may have to register on the platform. They could do it with their mobile number or email i.d or other personal identification.
- From here on, they can browse the service platform for restaurants. They can add different filters, such as price, cuisine, etc.
- Users can then add their preferred food items to the cart quite easily with a tap of a finger.
- The user can choose to pay as the order gets confirmed or as it gets delivered as the service platform allows it.
Admin
- User requests are first received by the admin and they get all the info on the order details.
- Admins send the request to the restaurant owner. On the acceptance of the order by the restaurant owner, the admin reconfirms the delivery.
- The admin makes sure that the orders are processed, prepared, and then packed for being picked and delivered to respected addresses.
Delivery Executive
- The drivers located near the pick-up location will be notified of the assignment of delivering the food to the said location.
- On accepting the request they will first have to visit the restaurant for picking up the order.
- After this, the delivery executive will be out for delivery.
- The order gets delivered, and payment is made as per company guidelines. Often reviews and ratings are urged to be provided by the driver to the user after the completion of services.
UberEats Clone – Culina X Features For The Customers
Easy Registration
The registration process should be made easier for the customers to log into the portal and order their preferred meal. The user will have to use either their active phone number or email i.d to register to the services of the platform.
Browsing
UberEats Clone – Culina X allows its users to browse through the list of restaurants that are also registered under the platform. Users can look for specific restaurants by typing the name, location, or certain platters. On finding the restaurant and the preferred dishes, users can place the order without much hassle.
Live Tracking
As the order gets confirmed, it will be processed, prepared before being packed, and sent out for delivery. While on delivery, the users are given the power to track the delivery agent assigned for the job using live tracking throughout the journey.
Order Takeaway
An UberEats Clone – Culina X can also feature order takeaway. In this process. The user can place the order remotely but they may not require delivery to any address. Instead, the customer can pick the order from the restaurant as a typical takeaway.
Multiple Payment Methods
Customers not only have a diverse taste in the case of food ordering, but they also are comfortable in different payment modes. The more options you can add to your platform for safe transactions, you can expect a decent turnout.
Discounts & Offers
You can introduce a whole section of discounts, offers, and promos, that will surely peak the interests of the users. Or there can be special alerts for informing customers about such developments.
Scheduled Delivery
UberEats Clone – Culina X could also add the option for scheduled delivery. It is slightly different from traditional delivery methods, as the user can schedule the order as per convenience.
Reorder
Reordering is an important inclusion to make in a food delivery app, as users often try out new cuisines from the restaurant menu. In case of ordering the same platter once more, the user has to simply visit their order history and reorder the dishes freshly.
Support Center
There must be a robust customer support panel to offer solutions or the problems faced by users in real-time. UberEats Clone – Culina X not only requires a multi-payment gateway, but also a multi-lingual support center that can listen to the queries and act immediately.
Feedback
After the user receives the order they will be asked for feedback. They can provide their genuine option through these ratings and reviews. They can separately rate the delivery agents and review the restaurant and food quality.
UberEats Clone – Culina X Features For The Delivery Agents
Easy Onboarding
The log-in procedure for delivery executives shall also be made easy. So they can easily resume their services without any substantial delay.
Accept/Decline Requests
Delivery requests are assigned to the nearest delivery agents located around the pick-up location. The driver gets to choose whether they want to accept the request or decline. However, they will have to provide a viable cause if they choose to decline.
Delivery Planner
UberEats Clone – Culina X must provide a planner for the delivery guy. The delivery planner is the list of delivery details that a delivery agent has to follow on their journey.
Route Optimization
Along with proper mapping software integration, it must have route optimization. Route optimization allows the driver to take the best route checking from a number of stats and reports such as live traffic, blockades, road constructions, and other relevant options for delivering the order on time.
Toggle
The drivers can update their status as ‘active’ or ‘inactive’ at their convenience with just a toggle on the availability button. This gives the admin indication of the driver’s status and decides whether to assign them a task or not.
Push Notifications
Every delivery request is an urgent call. Hence, what better way to keep delivery agents alert without push notifications.
Income
An UberEats Clone – Culina X must add an earnings panel for the drivers, where they can all personally view their detailed commissions. It should also show different sats that are relevant to the earnings report.
In-App Chatting
The in-app chatting feature is highly essential for delivery executives to connect with customers directly. If the driver has any problem reaching the destination, locating it or any other problem that can be solved over dialogue with the customer can be handled smoothly via in-app chatting.
Live Tracking
For any delivery services live tracking or GPS tracking has become the obvious inclusion and there are no other alternatives to it. UberEats Clone – Culina X also has live tracking and navigation so the orders are delivered to the right place at the right time.
UberEats Clone – Culina X Features For The Restaurants
Order Dashboard
The restaurants that partner with online food delivery services are often provided with an order dashboard. Here, the restaurant authority can view all the orders, their details, and manage them accordingly.
Business Profile Management
Restaurants have their own profile, that features not just the delicious food menu, but also, a little information about the restaurant. The restaurant owner possesses access to managing their business profile from time to time.
Categories
Though we have said that the food menu is not everything that restaurants on an UberEats Clone – Culina X platform has to offer. However, for the restaurant, the category of food is their outlet to business.
Order Notifications
Order requests are straight out sent from the admin panel directly to the restaurant owners. They will be receiving notifications for each order with the detailed demands of the customer.
Manage Order
All the orders accepted by the restaurant owner are safely stored in the restaurant order history. However, for on-duty management of orders, such as upcoming orders, dispatched orders, orders being processed, there is another option for order management.
Pricing
The pricing for an UberEats Clone – Culina X app is set by the restaurant owners based on several factors. Apart from the raw cost of materials and preparation, market trends, distance, and other factors also influence the total billing amount.
Payment Tracking
The restaurant owner will need to keep track of the transaction taking place under his authority. It also includes the transactions that are due or have been canceled for some reason. To sum it up, there should be a way for restaurant owners to track payments thoroughly.
Promotions
Since restaurants are the providers of the service they also have the power to give away offers, discounts, or promo codes to customers, applicable on special food deals.
Earnings Report
Like the driver’s earnings reports, the restaurant owners also require a proper and detailed earning report. It must contain a proper breakdown of commission, taxes, etc.
Managing Food Inventory
Restaurants can always keep their inventory stocks in check. This allows the restaurants to not cancel orders for a minor snag and be prepared at all times.
UberEats Clone – Culina X Features For The Admins
Admin Dashboard
UberEats Clone – Culina X has to give much effort in building the admin dashboard as er the app platform requirements. Using the dashboard the admin can control different things and also scrutinize the proceedings of the app vividly.
Product Management
After the restaurant owners are done with their individual category facing. The admin puts a few of the items under popular categories to boost the visibility of the restaurant and the overall business.
Restaurants Management
The admins have the power to decide which restaurant to partner with and which not to befriend. The admins can also block an existing restaurant from the platform if any personal issue takes place between the two.
Order Management
Admins have to be one of the first people to have knowledge of any order placed by clients. They will be responsible for monitoring the orders and ensuring that the order process runs smoothly.
Delivery Partner Management
An UberEats Clone – Culina X admin will also have to manage the delivery partners. From assigning them tasks to tracking them throughout the trip are part of the admin’s daily tasks. They can also block delivery partners that have failed to follow company guidelines.
Financial Management
Providing crucial stats that help the admin analyze the business standings. Total profit, revenue from commissions, income from restaurants every detail is recorded alongside the earnings report.
Offer Giveaway
Admins too can offer discounts, promo codes to customers directly. These are mostly marketing and promotional strategies to boost activity on the platform.
Analytical Reports
UberEats Clone – Culina X must produce analytical reports on a daily basis. This can be used by the admins to improve different parts of the business platform.
Conclusion
The foodservice industry is one of the most successful industries to have survived a pandemic, that too became quite useful to society. This is why, online food service platforms like UberEats Clone – Culina X are increasing at an exponential rate.