CRM Solutions
Maintain long-term relationships with your genuine customers with our robust CRM solutions. We help you throughout in delivering an excellent CX.
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Advanced CRM Solutions for Your Business
Offering end-to-end CRM services covering the full spectrum of the possibilities.
To grow your business, you need to maintain a strong relationship with all your customers. Our top-notch CRM services are focused on automating your sales, marketing, and customer support. We offer a variety of CRM consultations and deployments to test and upgrade your software.
With years of experience in offering CRM solutions, we are capable of helping businesses to decrease their sales, marketing, and customer service costs. Our all-inclusive CRM services even help you to regain the lucrative opportunities you have lost.
An increasing number of businesses makes it crucial for you to maintain strong customer relationships. If you disappoint your customers, they can choose your competitors immediately. Once you invest in high-quality CRM automation for your sales and marketing, you can keep your customers happy and stay ahead of the curve.
Get in touch with us today for the best CRM solutions!
Why Choose Us?
10+ years
of Industry Experience
450+
Delighted Clients
120+
Team Members
100+
Senior and Experts Staff
Increase and Maintain Your Loyal Customer Base
When you build and maintain strong relationships with maximum customers, you can take your business to the next level. We help you to do so through our dedicated CRM services!
CRM Consultation and Development
We offer high-end CRM solutions by making the most of top CRM software like Microsoft Dynamics 365. Our experts specialize in consultation, integration, customization, configuration, and migration. Webrock Media customizes apps and additional requirements for platform-centric CRM. We conduct business analysis, testing and QA, risk management, and data migration.
CRM Testing and Support
Our areas of expertise include CRM integrations, functionality, and security testing. Once you opt for our testing assistance, we offer you insights on CRM operations and implement advanced techniques to upgrade your existing software. We are also capable of data administration, system monitoring, monthly health examination, and troubleshooting as and when required.
Industry Best Practice to the Core
Discovery workshop
There’s a lot that we do before actually starting the project. We do market research and analysis, understand the competitive landscape, understand and document clients’ design and branding preferences, consult with all the key stakeholders and finally come up with a high-level mapping. This brings alignment in terms of end-user persona and business needs.
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Planning
We emphasize on planning and get everything documented leaving nothing for assumption or chance to avoid miscommunication. We jot down how we are going to proceed further, define the project plan including detailed technical specifications, devise the design and branding guidelines of the project, and get confirmation and approval from the clients’ end on the documents and materials.
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Design
Our next step is to design the UI of all the project screens based on the approved wireframes and design guidelines. Our focus on creating the design is to best represent your brand and improve your digital presence. Also, we make sure to deliver a clickable prototype on Invision platform. We develop an interactive prototype, allowing you to preview the user-experience and simulate the flow, prior to development.
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Development
At this step, we cater to the requirement for frontend, backend, web services, and API development integration along with preparing a strategy for Agile Scrum methodology. We set up a 2-3 week frequency for milestones/sprints and involve our client review in each milestone or sprint. Crafting an optimized clean code structure is our objective at this stage.
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Testing
Our quality assurance testing phase involves Unit testing, Manual testing, Regression testing, Security testing, Automation testing, Load & Stress testing, performance, and Code review. Each sprint is tested manually, bugs are reported and added to the product backlog. Once bug fixing is done, the final sprint demo is sent for the client’s approval.
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Maintenance
We’re here for the long-haul. We make sure that everything runs, every day, exactly as it should. We do regular security audits, take bi-weekly code back-ups, and monitor the server load and traffic to optimize it. To make sure there is no incompatibility, error, and bug in the system, we do full testing of the system each month. We also upgrade the system regularly based on new software/version release.
Get in TouchCRM Key Features
When you avail of our service, you get a good deal of benefits. Here are the key features of our CRM solutions:
Contact Management
We build a searchable database that easily stores your customer contact details including their names, addresses, phone numbers and even social media accounts.
Customer Interaction Tracking
With our CRM solution, you can create notes and track interaction records with customers. When you get to know customer interaction, you understand the frequency of their behavior change while passing via the sales funnel.
Email Unification
Our CRM system helps you to unify with emails such as Gmail, Yahoo and Outlook. The email integration allows you to segment contact lists and build a unified point for internal communication.
Automation
We build a CRM software that automates workflow. You can create operational flow that lead to actions or send notifications for further actions. You just need to upgrade the system as needed.
Sales Management
Once you install our CRM software, you can oversee the full sales funnel and stay updated about every stage. When you know everything about sales operations, you can take the right actions at the right time.
Sales Forecasting
If you want to predict sales and possible revenues depending on your previous and current data, you need a CRM built by us. The forecasting functionality leverages the data helping you to make lucrative decisions.
Document Management
Managing all important documents is crucial for your business growth. CRM system helps you to do so by gathering, uploading, and storing documents in a unified location so every user can access it.
Quotes Creation and Sending
With a CRM built by us, you can create and send quotes to right customers automatically depending on the type of your work. CRM helps a lot of you need to send proposals and contracts frequently.
Our Approach to Different Business Models
We follow the right web development approach suited to your business model, company size, and industry.
B2C
We offer excellent omnichannel retail solutions that help you to grow and expand your online business.
B2B
Our web development solutions help you to improve your wholesale operations and earn huge profits.
D2C
With our web development service, you get to leverage cutting-edge technologies that ease the connection between you and customers.
Marketplace
We build such a feature-rich website that can strengthen the connection between you and customers in the digitally inclined world.
Elevate Your Business with Our High-Quality Assistance
Webrock Media ensures to deliver first-rate web and app solutions suited to your business needs by perfectly implementing cutting-edge technologies. Our proficient developers leave no stone unturned to take your business ahead in the extremely competitive digital landscape. We conduct extensive planning, forecasting and budgeting processes considering your business type and the latest trends in the marketplace!
Want to grow and expand your business to the maximum? Share your ideas with our skilled developers today!
Monday.com
CRM Tool We Use
Monday.com is a user-friendly and all-inclusive CRM tool that we use for your business. We can customize it suited to your sales operations. The advanced search functionalities and time tracking are the key reasons for its popularity. When you use Monday.com, you clearly understand your sales activities and performances and even automate those activities that you do frequently.
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Zoho CRM
CRM Tool We Use
ZohoCRM is a platform that helps you to connect with countless customers across various channels. We leverage its sales automation tools to deal with contacts, leads and deals via different operations. The platform allows customization of dashboards. We can use different options to get insights from the most important data. Moreover, we are lucky to have, AI-activated sales assistant that helps us foresee sales output and identify customer email addresses.
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Oracle NetSuite
Development Solutions
Oracle NetSuite is a potent CRM tool that encourages integration with powerful CRM gadgets and social interaction with client data integration. With Oracle NetSuite, we can track all your good leads and sales opportunities. It’s extremely easy to install and integrate this system with other Oracle tools. Once we start using Oracle NetSuite for your business, you experience a significant growth in production and growth in business.
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Our CRM Development Process
Once you hire our developer, we follow proper strategies to build a robust CRM suited to your business and industry requirements.
TESTIMONIALS
Don't Have To Believe Us
Hear What Our Clients Say!
We do not believe in self-praising ourselves so we have left it to our clients to tell something for the team. Listen to them and take your call!
"They are a great company to work with."
Webrock Media was hired by an online auction house for website development services. The main deliverable is a fully functional and user-friendly site that will serve as the company's main platform.
Brian Eppert
“The work has been good, and I have no complaints.”
Webrock Media provides development services for a fintech company. Their tasks include backend coding and database work for a platform, which is the main deliverable.
Christopher Campbell
"Things are completed when they said they would be."
The team of Webrock Media is a WordPress expert! I had been trying to complete this project with other freelancers for about 2 years, and no one could complete the task. That was until I found Webrock Media. They have the most capable WordPress developers, and they made sure that I was satisfied and happy with the project output. They are a team of intelligent, experienced, honest, and good human beings. I am So happy with the final results of the project they have completed for me. I 100% recommend WebRock Media, and I will definitely hire them in the future.
Jaclyn Caruana
Owner, Total TOEFL Time
“They were very responsive.”
Webrock Media did a fabulous job on my app. The team is easygoing, and they listened to the requirements thoroughly before giving me a project plan. They were very professional and patient with us as they built our site. They were knowledgeable and very responsive during the app development phase. I would highly recommend them to work with.
